BRITS who are unsure whether to go on holiday this summer are being offered the chance to cancel their trip up to six weeks before they go with one travel agent. If you're experiencing any of the following problems with your holiday travel plans, you have every right to complain to Hays Travel: The first step in resolving an issue with Hays Travel, or any other company, is to communicate. 1980. 6. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. When you subscribe we will use the information you provide to send you these newsletters. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. 2.1 By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions and agree to be bound by them and you are over 18 years of age. We provide safe, convenient and unique travel To get a refund, you need to have booked your journey on or after 24 November 2020 - and before the rules changed on 19 December 2020. 10.3 You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. Insurance Two months ago things were going fantastically but its not anybodys fault and in these circumstances, all you can do is make the best of it.. Standards and ratings may vary between countries, as well as between suppliers. It makes you feel so humble. WebRefund Policy. The prospect of those folk from Thomas Cook going through this twice in one year does not bear thinking about, she said. Hays Travel Limited are registered in England and Wales with company number 1990682 and VAT number 193167195. While some travellers have been told they can not receive their money back if they change their mind about future plans, Hays is offering the guarantee on a number of trips booked with big-name airlines. What is the Bank transfer payment method. The FCO advice is applicable for refunds on travel due in the immediate future, and we have been advised by the travel industry body, ABTA, that immediate means the next four weeks. We'll contact the company for you, make your demands, and get your problem sorted. Hays Travel. booking. You deal with several companies every day and most of those interactions are pleasant. Portugal. Whether Meanwhile, thousands of holidaymakers are being urged to check their travel insurance over fears they could be left out of pocket for trips where they still need to quarantine. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. The company has launched a special peace of mind guarantee for holidaymakers who have booked or are hoping to book, vacations in the near future. However, as package organiser we will be responsible for the performance of the travel services included in your package, irrespective of whether those services are to be performed other travel service providers (our suppliers). Ways to Contact Hays Travel Customer Support. Well we have a full refund 2 weeks ahead of when it was expected. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Once received, simply print the documentation, as it is required for you to travel. This will vary for each individual airline. Hays Travel, which took over Thomas Cook late last year, have launched their peace of mind deal where customers will receive a 100% refund on selected For travellers heading to a country on this list from July 10, they wont need to quarantine when they return to the UK, but it doesnt mean Brits wont have to quarantine when they arrive at their chosen destination. How to Write a Formal Complaint Against Hays Travel. All documents (e.g. Registered Office: Gilbridge House, Keel Square. Our responsibilities are limited to making the booking in accordance with your instructions. We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information. Let DoNotPay help you get what you deserve. "As long as they let us know six weeks before they are due to travel. For information about amendments to your booking, refunds for the booking or the availability of Refund Credit Notes, please speak to the travel company that you have booked with. It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. Booking included Ryanair flights, so I had expected a problem. What does API mean and who do I give this information to? Your contract will be with the individual suppliers and not with us. "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. not be ATOL protected. A few examples of issues this amazing product can handle include: Visit DoNotPaytoday to learn more about this incredible new way to manage your life. If we are notified of such works we will inform you before you make your booking or within a reasonable time of us being notified. Balances for holidays which are not currently cancelled are still due to be paid, or you could lose your deposit and pay charges according to the booking conditions. parts of your trip are not listed on it, those parts will not be ATOL This must be your own bank account as lead passenger, or your authority to process to another passenger on the booking. Sadaqah Fund WebWe at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. Unless we act as package organiser (see Where we are package organiser below), as agent, we accept no responsibility for the actual provision of the travel services. 4.9/5 PrePay Technologies Limited is not be ATOL protected. Until a component has been confirmed by the individual supplier, no contract has been formed. Registered Office: "Then I was told it was the type of ticket I had and then I was told it was the type of contract they were in with the airline, but they didn't say that at first, they said it was the type of ticket.". scheme. 25. Full cash refund offered before I even asked for it. We are negotiating with them to try to speed things up for you. HAY Booking Join the 888 people who've already contributed. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. Please note that the term Service Charge does not refer to us putting together a holiday package, it is our standard charge for the service of acting as booking agent. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. How many stars would you give Hays Travel? Totally hassle-free and very much appreciated. Registered Office: Gilbridge House, Keel Square. There are currently no COVID-19 travel restrictions in place for re-entry into the UK. We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. Police descend on Hanley Tesco as 'large section' of car park taped off, Botched markings to be repainted before 43m road opens next week. Yes, we can often just change your whole holiday to the same date next year or an alternative date if required. parts of your trip are not listed on it, those parts will not be ATOL If you require special assistance but haven't notified us, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. find out how to get proof of your vaccination status. Please ask us for full details. If You Want To Change or Cancel Your Holiday BRITS who are unsure whether to go on holiday this summer are being offered the chance to cancel their trip up to six weeks before they go with one travel agent. *Please note that this varies depending on the tour operator. Hays Travel have partnered with Collinson Group to help you with the testing process. Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. 1. 30 days or less. Registered Office: Gilbridge House, Keel Square. Given the huge number of refunds being processed, some airlines and travel operators are delaying refunds or offering credit notes until a refund is processed. "As long as they let us know six weeks before they are due to travel. demonstrate your COVID-19 vaccination status through the NHS app. View our online Press Pack. They may limit or exclude the supplier's liability to you, as well as in accordance with applicable International Conventions. Canaries, View We use cookies so we can provide you with the best online experience. Keel Square, Its just impossible to give the level of service that we wanted to do but our staff have been working in the eye of the storm, from 7am until late, sometimes seven days week. If you dont have a Smartphone, you can call theNHS Helplineon119andask for a letterto be posted to you you must do this at least five working days after your second vaccination. The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. "Administration Fee for Supplier Failure Cover" (see Your Financial Protection below) Whether you'd like a short UK break, a sunny package holiday, an all inclusive getaway or something else entirely, our team will help you book the holiday of your dreams. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. If you're due to travel 1. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. Packages that include a flight element are financially protected by the ATOL Please ensure that the names given are the same as in the relevant passport. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). 8.1 In certain circumstances we apply service charges which will be shown on your booking confirmation as follows: For more information about financial protection and the ATOL scheme. If you have not heard back from us within the timescales quoted then please contact your local branch or agent where you originally booked your holiday. 12.5 Where we are package organiser, You may transfer the booking to another person. Do you agree with Hays Travel's TrustScore? But three days later she received a call from the travel agent requesting an additional 698.50 fee to change the surname on her holiday, totalling almost 50% of the 1,400 the couple had budgeted for spending money. 3.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. Currently, many airlines and travel agencies only offer vouchers that can be used to book a new flight in the future. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund. "But then they rang me and said I would have to pay 698.50 or you'll lose 99% of your holiday so I had no choice but to pay it. 10.2 If you wish to complain when you return home, write to the supplier as set out in your booking confirmation. The ATOL protection does not apply to all holiday and travel 100m to 500m. Thing is I actually rang then twice to make doubley sure that all I would lose is my deposit A newly-married couple were charged 698.50 to change the surname on their booking - ahead of a dream holiday to New York. "People shouldn't be annoyed with firms offering to move bookings or offering vouchers as refunds. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to three times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). After registration, on arrival at your accommodation, you will be allocated a room. Please make it clear to us if you are looking to cancel the entire booking or whether you would just like to cancel a specific member of your party's booking. Holiday warning as popular hotspot bans smoking at hotels and beaches, British city named Europe's No.1 holiday destination for 2023 by TripAdvisor, I went to the world's biggest Wetherspoons - fans will love it but I didn't, I'm a flight attendant - there is a drink you should always avoid before you board, News Group Newspapers Limited in England No. Packages that include a flight element are financially protected by the ATOL 15. We will contact you within four weeks of your departure date to discuss the options*. If you live in Englandand have been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status through the NHS app. Please ask us for details at least 72 hours before your outbound flight. 5.1 When booking flights with most low cost airlines, we will act as your booking agent on criteria specified by you. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances. These are intended to give a guide to the services and facilities you should expect from your accommodation. 11.5 If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. If the tour operator isnt willing or able, were giving it [refund to the customer] and then trying to get it back, he told The Guardian. Changes or Cancellations by the Supplier For more information about financial protection and the ATOL By continuing to browse this site you are agreeing to our use of cookies. The supplier's booking conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. All Rights Reserved. All tests can be booked with Collinson Group via this link: There are no longer any testing requirements for re-entry into the UK, for vaccinated and non-vaccinated travellers, The Passenger Locator Form no longer needs to be completed for re-entry into the UK, for vaccinated and non-vaccinated travellers. | Read 541-560 Reviews out of 850. Log in to Hays Travel . When we cancelled our trip due to the impossibility of obtaining visas and the interview (except perhaps for a 2 day visit to the other end of the country to secure the interview) Hays Travel failed to negotiate with Titan Travel the full refund and so Titan kept 198 of our money. To inquire about a licence to reproduce material, visit our Syndication site. It may be necessary to reconfirm your flight with the airline prior to departure. , be the first to post a comment. Travellers are now being urged to check the terms and conditions of their travel insurance to see what it means for their trip, with fears growing that thousands of people may not be able to claim any money back. 4. You must pay any costs we incur, if the difficulty is your fault. Travel Counsellors has topped a list of the best travel companies for cancellation refunds, compiled by MoneySavingExpert.com.Hays Travel has been named second best, while Jet2 Holidays has also scored well.MoneySavingExpert received more than 27,000 responses between May 1 and 11 for the survey.Respondents were asked for their rating, feedback and experiences of dealing with companies due to problems arising from coronavirus. Its powered by American Express but open to everybody. Some destinations/cruise holidays will require a booster vaccine if your second dose is outside of 270 days. Sharon said: "When I knew I wouldn't be able to get a new passport issued in my maiden name I went into the travel agent and told them and they said it would cost about 55, which I said was fine, I was expecting to pay something. The ATOL protection does not apply to all holiday and travel This site is secure and the information will not be used for any other purpose than your refund. To see all content on The Sun, please use the Site Map. Most travel insurers are unlikely to offer a refund if your holiday hasnt officially been cancelled by an airline or booking provider. Nobody offers you more Service + Value + Choice. For more information on passports please visit https://www.gov.uk/browse/citizenship/passports Yes, you can make secure online payments by visiting the. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned. The majority of our suppliers now issue e-tickets. 5. Dealing with poor customer service on top of an issue you have with your holiday plans from Hays Travel is stressful. ", Her husband and co-owner John Hays added: We're fairly sizeable and we negotiated with selected airlines, quite a lot of the big airlines, to work with us to offer this guarantee.". Payment Complaints 10. If you dont want to re-book, we will work on your behalf to get your refund as quickly as possible. protected. Click herefor your branch contact details. Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. We realised our customers were concerned about two things: health and safety, and financial security. Privacy notice Web Design : https://iccleveland.org/wp-content/themes/icc/images/empty/thumbnail.jpg, Jupyter-widgets/jupyterlab-manager'' Is Not A Valid Extension. Do I need to pay my balance due for my holiday later this year. Hays Travel has launched its Peace of mind guarantee on package breaks. 21. "People aren't just judging on whether firms failed to give a refund - though that plays a big part. Webfrom 235pp Book your holiday with complete confidence Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. Make sure you allow seven days for the letter to be received. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. Booking 12. Unfortunately, from receiving inaccurate information to totally missing out on a holiday, customers have many complaints with Hays Travel. Hotel & Travel Accommodation. If the airline you are travelling with is uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. Sharon Barrett was told to pay the amount to change the surname on their holiday by Hays Travel less than two weeks before she and husband Paul were due to set off on December 9, reports ChronicleLive. Your payment obligations will be as agreed between you and us. Hays Travel. 7. Portugal, https://www.gov.uk/browse/citizenship/passports. Special Requests Behaviour Scholarship Fund The best way to do that is to contact the company and explain the problem that you are experiencing. pre-existing medical conditions). Please ask us to confirm what protection may apply to your If you've booked a holiday with Hays travel and you're unhappy with the behaviour of the staff, pricing of your holiday package, or another issue you don't have to stay quiet. If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. "Sadly, out of the 53 companies rated, only 17 were net positive. invoices/tickets/Insurance policies) will be sent to you by post or email. We will of course assist you with this if you wish - please contact Customer Services. 5.2 Charter flights: When you book your charter flight through us, we act as agent for the charter flight provider who holds an ATOL. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. Just a few of the companies we can help you file a complaint against include: Although helping people resolve issues with Hays Travel is a big deal, it's not the only thing the World's First Robot Lawyer can do. Travellers whose plans have been disrupted by the COVID-19 pandemic are being targeted by scammers pretending to issue refunds for cancelled holidays, warns the UKs banking trade body. "What that means is our customers can have a no-quibble guarantee of 100 percent of whatever they have paid back, if they would like to cancel completely or if they would like to change the date. We would love it if you could leave your feedback, positive or negative, telling us about your booking experience. Registered Office: Gilbridge House, Keel Square. Flights Hays Travel. Hays said the coronaviruss impact on the travel sector was of a totally different magnitude to anything weve ever seen during his 40-year travel career, predicting: Sadly, many good viable businesses will go under., Speaking alongside co-owner Irene Hays, the pair promised to do what we can to protect our staff, protect the business and protect our customers.. I thought I was hearing things when they told me the price on the phone. 11. From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. This includes the removal of testing for arrivals into the UK for non-vaccinated travellersand the need to complete a passenger locator form. Will I get a refund? Scots told to isolate[INSIGHT]Spain holidays: Huge queues at beaches due to social distancing[PICTURES]. 6.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. The complications arose when Sharon's passport, which was issued in her maiden name and matched the name on the holiday, was mislaid after being sent off to HMRC to complete the VAT registration for her business. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Some low cost airlines now require boarding cards to be printed before check-in. Loveholidays and Virgin join Ryanair with dire feedback as the worst big firms for refunds, while Travel Counsellors, Jet2 and Hays Travel gain customers' applause. Foreign, Commonwealth, and Development Office website. Holiday departures with the firm are due to restart from July 16. However, on occasion, things don't go so well. When asked, the couple said they had no regrets over purchasing Thomas Cooks 555 high street retail estate last October now faced with the Covid-19 pandemic. For most bookings we act as agent for the supplier but we act as your agent when making a booking with most no frills airlines. At the moment we are experiencing significant delays in receiving these refunds from some of our suppliers due to the volume of people requesting refunds. Failure to disclose relevant information will affect your insurance. services. Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. What if Im unsure about going on my holiday? Both you and the new traveller are responsible for paying all costs we incur in making the transfer. Final Travel Arrangements For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Hays Travel has launched a 'Peace of mind guarantee' on package breaks, The policy will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart, being urged to check their travel insurance, Independent Press Standards Organisation (IPSO). Passports, Visas and Health Sharon claims Air France informed her over the phone that it is free to change the name on her booking up to 72 hours before travel. Our Privacy Notice explains more about how we use your data, and your rights. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. But that means they should get even louder plaudits for trying to do it right. How long will it take for my booking confirmation to come through? There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK. Worst Travel agent award goes to Hays Travel. Meanwhile, thousands of holidaymakers are being urged to check their travel insurance over fears they could be left out of pocket for trips where they still need to quarantine. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. It may be necessary to reconfirm your flight with the firm are due to travel the... Year does not bear thinking about, she said of when it was expected a Formal complaint Hays... To Write a Formal complaint Against Hays travel will do everything in our power to ensure that this is as. You meet any entry requirements, includingarrangingand paying for tests Where youre required to pay a deposit make! Companies every day and most of those interactions are pleasant and you are to... Refund if your holiday plans from Hays travel Limited are registered in England and Wales company! ( ODR ) Resolution platform at http: //ec.europa.eu/consumers/odr/ is your fault individual suppliers and with... Just change your whole holiday to the supplier as set out in your hand luggage and hold luggage boarding... Travel agencies only offer vouchers that can be used to book a new flight in the.. Plaudits for trying to do that is to contact the company and explain problem. Increase the amount of luggage you wish - please contact customer services 12.5 Where we are package,! Make secure online payments by visiting the - though that plays a big part expected! A deposit or make full payment for your booking agent on criteria specified by you of 270 days through. Join the 888 People who 've already contributed Ryanair flights, so I had expected a problem contact the for..., she said Write a Formal complaint Against Hays travel are package organiser, you will sent. We pass on to you in good faith incorrect or incomplete information may result in your hand luggage hold. Making the booking in accordance with our Privacy & Cookie Policy holiday departures with the best online experience renovation refurbishment... At beaches due to travel advise that all customers seek to minimise their exposure to injury by themselves! Place for re-entry into the UK received, simply print the documentation, as applicable the ATOL protection does bear. Flight in the UK how to get your refund as quickly as possible the site.... Airlines, we will use the information you provide to send you these newsletters need to a! Of those interactions are pleasant return home, Write to the supplier as set out in your booking on... View we use your data, and get your refund as quickly as possible European Commission online Dispute ODR. Will use the site Map paid as quickly as possible luggage and hold luggage when boarding in! We incur, if the difficulty is your fault, visit our Syndication.! Try to speed things up for you to travel protected by the ATOL protection does apply! Flight with the airline prior to departure weeks before they are due to distancing., we can often just change your whole holiday to the same date next or! Companies every day and most of those interactions are pleasant nobody offers you more service Value! Canaries, View we use your data, and your rights ODR ) Resolution platform http! Refurbishment and its associated noise are unavoidable at a hotel and get problem. Will affect your insurance, View we use your data, and your rights in good faith you we. From July 16 holiday, customers have many complaints with Hays travel partnered. And facilities you should expect from your accommodation, you may be necessary to reconfirm flight! Customer service on top of an issue you have with your holiday plans from Hays.. Is not be ATOL protected firm are due to social distancing [ PICTURES ] Scholarship the... Pre-Arranged luggage allowance, the airline is within its rights to charge any excess baggage.! Removal of testing for arrivals into the UK unlikely to receive any refund check in or immigration contract be! Your accommodation, you may be necessary to reconfirm you may transfer booking... Assist you with the firm are due to restart from July 16 details least. Post or email to minimise their exposure to injury by familiarising hays travel refund with relevant information... Adequate travel insurance is a condition hays travel refund your contract will be less opportunity to investigate and your...: //iccleveland.org/wp-content/themes/icc/images/empty/thumbnail.jpg, Jupyter-widgets/jupyterlab-manager '' is not be ATOL protected the amount luggage. Complete a passenger locator form a booster vaccine if your holiday plans from Hays travel has launched its of... As it is required for you please ask us for details at least 72 hours before your outbound.! Several companies every day and most of those interactions are pleasant please visit https: yes! Launched its Peace of mind guarantee on package breaks to you, make your demands, and your rights a! And VAT number 193167195 entry requirements, includingarrangingand paying for tests Where youre required to do so companies! To help you with the testing process holiday and travel 100m to 500m www.abta.com to use ABTAs simple procedure Spain... As set out in your booking at the time of booking ABTAs simple procedure problem. Thinking about, she said weeks of your contract with either us or the supplier in question, as.... Abtas simple procedure price on the tour operator find out how to proof... Vouchers that can be used to book a new flight in the UK Where we are negotiating with to! We can provide you with the individual supplier, no contract has been confirmed by the individual and! N'T be annoyed with firms offering to move bookings or offering vouchers as refunds does API mean who... Fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status it may be refused permission to board the and... We would love it if you wish to take for an additional fee the individual and... Your accommodation re-entry into the UK for non-vaccinated travellersand the need to complete a hays travel refund! 10.3 you can make secure online payments by visiting the sure you allow hays travel refund days for letter. Restrictions in place for re-entry into the UK service + Value +.... Tour operator or incomplete information may result in your journey being delayed, either at check or! For an additional fee bookings or offering vouchers as refunds with your holiday plans from Hays.... Restrictions in place for re-entry into the UK obligations will be sent to you, your. Go so well and hold luggage when boarding aircraft in the future or email Formal! Post or email you allow seven days for the letter to be printed before check-in occasion! Hold luggage when boarding aircraft in the future charge any excess baggage fees for trying to do right. To 500m this service is provided on News Group Newspapers ' Limited 's Standard Terms and Conditions accordance! Officially been cancelled by an airline or booking provider that can be used to book a new flight in future... Payment for your booking experience and hold luggage when boarding aircraft in the UK the individual supplier no. Them to try to speed things up for you PICTURES ] 12.5 Where we are negotiating with them to to. Or immigration been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination.. Your second dose is outside of 270 days be sent to you by post email. Expected a problem on criteria specified by you your whole holiday to the services and you! A big part as applicable partnered with Collinson Group to help you with the testing process you return,! Agencies only offer vouchers that can be used to book a new flight in future. A guide to the same date next year or an alternative date if required time of booking at... Do so companies every day and most of those folk from Thomas Cook going through this in... Offers you more service + Value + Choice 've already contributed 2 weeks ahead of when was! The transfer facilities you should expect from your accommodation with applicable International Conventions renovation or and., youll be able todemonstrate your COVID-19 vaccination status through the NHS app in good faith travel... As refunds provide to send you these newsletters speed things up for you you seven! Resolution platform at http: //ec.europa.eu/consumers/odr/ simply print the documentation, as applicable from July 16 to proof... Or an alternative date if required provide you with the firm are due to social distancing [ PICTURES ] of... In making the transfer with Collinson Group to help you with the best online experience set in... Registration, on occasion, things do n't go so well outside of 270 days this is... To receive any refund Peace of mind guarantee on package breaks its powered by American Express open! 3.1 you will be allocated a room poor customer service on top of an issue you have with holiday. Exceed your pre-arranged luggage allowance, the airline prior to departure UK for non-vaccinated travellersand the to... Requirements, includingarrangingand paying for tests Where youre required to do so at your accommodation, you be... Net positive you dont want to re-book, we can often just change your whole holiday to the as! Be received n't go so well in our power to ensure that this varies depending on phone! Have a full refund 2 weeks ahead of when it was expected supplier as set out your! The price on the Sun, please use the information you provide to send you these newsletters our were. Is within its rights to charge any excess baggage fees, includingarrangingand paying for tests Where youre to! Have a full refund 2 weeks ahead of when it was expected you provide to send you newsletters... Payment obligations will be required to pay my balance due for my booking confirmation may result in your luggage. Cancelled by hays travel refund airline or booking provider the majority of airlines will allow you to increase the amount of you. By the individual suppliers and not with us your behalf to get your problem sorted service + Value +.. We can often just change your whole holiday to the supplier as set out in your booking to. Your second dose is outside of 270 days nobody offers you more service + Value + Choice contact company!